Terms of Service

Last Updated: November 2025 
 

  1. Introduction 

    1. Welcome to NZIQ (“we”, “our”, “us”). These Terms of Service (“Terms”) govern your access to and use of our website at www.nziq.co.nz (the “Site”) and your purchase of any products, licences and/or examinations (the “Services”) offered by us. By purchasing or using our Services you agree to be bound by these Terms. 

    2. If you do not agree to these Terms, you must not purchase or use the Services. 

  2. Definitions 

    1. “Customer”, “you” or “your” means the person or entity that purchases or uses our Services. 

    2. “Licence” means the digital code or right issued by us to you, permitting you to use certain Service(s) under the terms set out here. 

    3. “Product” means any study‑material, access code, digital resource or other item we supply. 

    4. “Exam” means the assessment you must sit (online or otherwise) as part of the Services. 

  3. Services and Purchase 

    1. When you purchase a product or licence from us, you will receive a confirmation of your order, and we will supply the relevant product/licence and access instructions. 

    2. You acknowledge that purchase of a licence does not guarantee a right to unlimited use: the licence is subject to the conditions set out below, including expiry and use within time‑limits. 

    3. We reserve the right to refuse or cancel orders or suspend your access if you breach these Terms or if fraud or unauthorised use is suspected. 

  4. Licence Expiry and Use 

    1. All licences issued by us must be activated, and you must commence use of the relevant Services, within 12 months of issue. After that 12‑month period, the licence will expire automatically and irreversibly. 

    2. If you do not use (or sufficiently use) the licence within 12 months, you will have no further right to receive a new or replacement code or renewal of that licence. 

    3. Your licence only remains valid while you comply with these Terms and do not engage in misuse, fraud, breach, or sharing of materials. 

  5. Examination Obligation 

    1. If your purchase includes an examination as part of the Services, you must sit the exam within the 12‑month period from issue of the licence or access code. 

    2. If you fail to sit the exam within that time, your examination entitlement will expire, and you will have no claim for replacement or refund. 

    3. Once expired, you will not be eligible for a refund or replacement unless we expressly agree otherwise in writing. 

  6. Refunds and Returns 

    1. Unless we specify otherwise, all sales are final once the licence or access code has been issued. 

    2. If a defect occurs or the wrong item is supplied, we will review and, if appropriate, provide a remedy (for example a replacement). 

    3. Our liability for refunds and returns is subject to New Zealand consumer protection laws. 

  7. Intellectual Property 

    1. All content, materials, products and licences provided by us are the intellectual property of NZIQ or its licensors. 

    2. You may use the materials for personal study only and must not copy, distribute, modify, share, resell, or make available to others without written permission. 

  8. Your Responsibilities 

    1. You must provide correct, complete and up‑to‑date information when registering or purchasing 

    2. You are responsible for all access to and use of your licence/account. 

    3. You must comply with these Terms and our guidelines for the Services. 

  9. Limitation of Liability 

    1. To the extent permitted by law, NZIQ’s liability is limited to the amount you paid for the relevant product/licence. 

    2. We are not liable for indirect or consequential losses. 

    3. Nothing limits our liability for death or personal injury caused by negligence or fraud. 

  10. Expiry, Suspension and Termination 

    1. If you breach these Terms, we may suspend or terminate your licence without refund. 

    2. At the end of the licence term, your rights to access the Services cease. 

    3. You may not transfer or assign your licence without our written consent. 

  11. Changes to Terms 

    We may update these Terms from time to time. Updated Terms will be posted on our Site with the new effective date. Continued use means you accept the changes. 

  12. Governing Law and Jurisdiction 

    These Terms are governed by New Zealand law. Any dispute will be subject to the non‑exclusive jurisdiction of the New Zealand courts. 

  13. Severability 

    If any clause is held invalid under New Zealand law, the remainder will continue in full force. 

  14. Your Rights Under Consumer Law 

    Nothing in these Terms intends to exclude or limit your rights under the Consumer Guarantees Act 1993 or other applicable laws. 

  15. Contact Information 

    If you have questions, contact info@nziq.co.nz.